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Help Desk System


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Help Desk is a conversational name given to the function in a company that solves customers' or in house employee’s grievances. Customers or employees contact the help desk when they have a question or a problem. An employee from the company then addresses the question to the customer's satisfaction. Help desk management software acts as a web-based system, which means it can help with managing inquiries as well as other types of support processes. The software also ranks inquiries and classifies them all by priority.

The proposal is to develop a Help Desk system which will under its purview also cover the automated maintenance management system along with change and incident management system. This intuitive and easy to use system shall enable the users to report an incidence, get a ticket number for the same and based on the report the concerned department should follow up on the closure of the ticket and resolve the incidence. The software shall  provide computer database of information about an organization’s maintenance operations, this  information is intended to help maintenance workers do their jobs more effectively (for example, determining which machines require maintenance and which storerooms contain the spare parts they need) and to help management make informed decisions (for example, calculating the cost of machine breakdown repair versus preventive maintenance for each machine, possibly leading to better allocation of resources). CMMS data may also be used to verify regulatory compliance.
The ticketing system proposed for this system will help you to manage your support services more efficiently, treating each and every incoming request as a unique, traceable ticket.
Collate support requests sent in via email, through the web or over the phone into a feature rich help desk solution that both empowers your support agents and reassures your end-users of quick, efficient and quality support.
With Helpdesk Ticket management, support requests sent into corporate mail boxes, such as support@yourcompany.com can be converted into uniquely identifiable tickets. Individual categories for each of your mail boxes allow for efficient filtering of incoming mails

Add On Facilities:

  • Web Based, site with back end software (Dynamic Admin Panel) built in for all browsers compatible.
  • Mobile/tab/desktop/laptop responsive
  • Integrated with high security for database capacity
  • User friendly and easy to use for web servers
  • W3C International Standard compliancy
  • Corporate Look and Feel

Technical Specifications:
Custom PHP, HTML, CSS, AJAX, JAVASCRIPT, JQUERY, SPRITE CSS, Loaders and Interfaces,
MYSQL Database
IDE Platform Used:
Licensed Adobe Dreamweaver CS6, Net beans 7.0, Notepad++

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